Frequently asked questions

Find quick answers to frequent questions asked by our users

• Recover a wallet

  To recover or import a wallet you go to the import feature under add wallet ➤ import wallet. Then you would need to write your seed words. Like a sentence, without numbers, in the order it was given and with a space in between each word.

• Transaction without confirmations

  Transactions confirmations depend on fee value. Bigger the fee, higher in the priority pool they will be. You can check mempool.space and search for your transaction there (with your transaction ID) and also see the state of the network and transactions mempool general state. 

• Balance is not updating

  When this happens is usually because the wallet is not updating automatically for some reason.

  The wallet provides a way to manually refresh. Go inside the wallet you want to update and do a “pull-to-refresh”, drag the view down to activate the refresh mechanism.

• Refill is taking too much time

  To refill a wallet, 3 confirmations are needed for the transaction to clear. The 3 confirmations time will depend on the transaction fee added, bigger is the transaction fee, faster the ETH Network will process the transaction.

  The wallet also provides a way to manually refresh. Go inside the wallet you want to update and do a “pull-to-refresh”, drag the view down to activate the refresh mechanism.